Frequently Asked Questions:
DO YOU HAVE A STORE LOCATION?Yes
BOSTON: 108 Lincoln Street, Boston, MA. 02111
(Located in the city of Boston’s Leather District area, corner of Lincoln Street & Tuft Street, one and a half blocks from South Station)
Monday – Friday 10 A.M. – 6 P.M.
Thursdays open until 7 P.M.
Saturday 10 A.M. – 6 P.M.
Sunday 12 – 5 P.M.
As comfort levels can vary greatly from individual to individual, it can be important to “test-sit” the item before making a purchase. We have a store location in Boston. For designer/contract sales, if within our local showroom area we can lend specific items for “sit-tests” for client approval.ARE PRODUCTS LINCENSED BY DESIGNERS?
In all cases our products are from the licensed manufacturers. Our collection, all from the best known European manufacturers of today, features current product from today’s’ leading designers such as Phillipe Starck, Antonio Citterio, Rodolfo Dordoni, Ron Arad, and many more.
WHAT IS YOUR RETURN POLICY?
We automatically provide a Life-Time Guarantee against any manufacturing defects on all of our items. Additionally, all merchandise is carefully inspected prior to leaving our warehouse.
Non-stock items: All non-stock items are considered special orders in that you are selecting the fabric/finish of your choice and will be produced for you in Europe per your exact selection. These are custom ordered and custom made products which our manufacturers take great care of producing one by one. A special order item is considered non-cancellable after 48 hours of your having placed the order.
Stock items: the items in our collection that are in stock and available for immediate delivery are designated as such throughout our website. As stock fluctuates daily, should an item arrive to you in pristine condition and you wish to return it there is a 25% re-stocking fee, plus shipping and handling. Should the merchandise arrive to you damaged due to freight you must be sure to indicate damage exceptions when signing for the product and contact us within 48 hours. Our customer service department will expeditiously take care of your every need whether you would like a replacement shipped immediately, or a full refund.
No cancellation charge will be imposed if we were unable to deliver the merchandise ordered on or before the last date required by law and the order was canceled before we were able to make delivery, unless the item is a custom order or custom finished as defined under general business law S396-U.
WHAT ARE THE FINISHES AND FABRICS AVAILABLE?
Most of our products are available in multiple finishes, and fabrics/leathers. The construction, overall specifications, and materials used vary from item to item. For exact options and specifications on an item, see details on that product page.
WHERE IS PRODUCT MADE?
All of our furniture is made in Europe. 80% of our manufacturers are in Italy and 20% in Spain. In all cases our manufacturers are the best known and renowned in Europe, for their use of the latest technology and materials, designed by today’s best known designers, with the common goal of supplying only the very finest in quality and comfort.
CAN I USE MY OWN FABRIC OR LEATHER?
For all of our upholstery items you are welcome to supply us with your own fabric or leather, commonly known as “Customers Own Fabric” or “C.O.M.” / “Customers Own Leather” or “C.O.L.” For fabric yardage or leather square footage requirements see the specific product specifications.
DO YOU MAKE CUSTOM FURNITURE?
Although most of our furniture is available in a multitude of sizes, finishes and configurations, special orders are within the range offered. For contract / volume orders customization is available, please contact us for a quote and proposal at 617 482-2335
HOW AND WHERE DO YOU SHIP?
Our warehouse is in Massachusetts, and we ship nationwide and worldwide. For bulk items you can choose two delivery methods, drop-ship or white-glove blanket wrap delivery. Smaller items such as lighting, some chairs, and accessories are shipped via UPS Ground Service unless otherwise requested. All items regardless of the shipping method are shipped fully insured for your protection.
Drop shipments: This means the product is delivered to your door in its packaging. Please note that as the carrier will require your signature upon drop-off, you should always note for your own protection, prior to signing the bill of lading, the condition as “subject to inspection” in the case that there could be concealed damage. The cost for drop shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us at 617 482-2335.
White-glove blanket wrap delivery: This means the merchandise will be brought into your home/space, will be placed in the spot of your choice, assembled (if assembly is required) and all wrappings and packaging will be removed from the premises leaving your home pristine as when entered. Please note that as the carrier will require your signature when the delivery and or installation is completed be sure to inspect the merchandise carefully as it should be in pristine condition. Should there be any exceptions, for your own protection, be sure to mark such notations onto and prior to singing the bill of lading and contact our customer service department at 617 482-2335. The cost for white-glove blanket wrap delivery shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us.
International shipments: for shipments throughout the world the delivery methods are drop shipment or UPS International. Please note for international shipments in addition of the shipping costs the client is directly responsible for any additional costs such as duties. The cost for international shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us at 617 482-2335
Please note that shipments outside of the Boston local delivery area are subject to a warehouse cartoning/handling fee.
WHAT IS THE LEADTIME FOR MERCHANDISE?
Stock items: We ship in stock items within 2 to 4 business days. Shipments via UPS or Drop-ship method should arrive to you within 5 – 10 business days. Shipments via White-glove blanket wrap delivery can take from 2 to 4 weeks depending on the final destination.
All non-stock items are custom ordered and custom made in Europe, the standard lead time is usually 14-16 weeks,exclusive of local delivery.
Once your merchandise arrives to the Boston warehouse should you not be ready to accept delivery, due to ongoing home construction, etc… we will store the merchandise free of storage charges for 30 days, just contact our customer service department at
617 482-2335 Note that the balance amount for the product is due and payable upon notification that the merchandise has arrived into our warehouse and failure to do so is subject to a 1 ½ % monthly penalty.
WHAT ARE YOUR PAYMENT TERMS AND METHODS?
For stock items payment is due in full at the time of placing the order, inclusive of any UPS charges. Shipping charges via drop-ship or blanket-wrap delivery, are payable directly to the delivering company, upon delivery.
For special-order items there is a 50% required deposit payment at the time of ordering with the 50% balance due upon the arrival of the merchandise to our warehouse. Shipping charges via drop-ship or blanket-wrap delivery, are payable directly to the delivering company upon delivery.
We accept all major credit cards, A/X, VISA, MASTERCARD, checks or cash.