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FAQs

WHICH LINES DO YOU CARRY?

Featuring furniture of timeless design, always of impeccable craftsmanship, by world renowned manufacturers: Bodema, CJC, Casprini, Cattelan, Classics, Driade and Driade Store, Fornasetti, Minotti, Missoni for the Home, Molteni, Perobell, Pietro Costantini, Porada, and Tresserra.Lighting by: Baccarat, Barovier & Tosso, Leucos, Luce Plan and Noguchi.

 

DO YOU HAVE A STORE LOCATION?

Located at Lincoln Plaza, The Morson Collection occupies the ground level of a newly renovated 19th-century, landmark building.  The showroom features the latest designs by designers such a Jaime Tresserra, Ferruccio Laviani, Philippe Starck, Rodolfo Dordoni and Luca Meda from European manufacturers including Minotti, Molteni & C and Porada, to name a few.  Floor-to-ceiling windows, columns and other modern and classic architectural details throughout the showroom reflect the company’s understated elegance.  Crystal, hand-blown lighting fixtures illuminating the new space were manufactured in Italy by Barovier & Tosso, which operates the oldest glass factory on the Isle of Murano.  A glass door leading from the interior to an outdoor courtyard for consultations with designers and other customers -- complete with flowers, tables, chairs and a fountain -- lends a European flavor to the new location.

Easily accessible from South Station, Beacon Hill and Downtown Boston, the new showroom is open seven days a week.  The space was selected because of its convenience to the company’s local and regional consumer and trade clients, as well as visiting European designers.  The building is situated in one of Boston’s most exciting locations to emerge from the city’s “Big Dig” construction project, fronting the Rose Kennedy Greenway near Boston’s waterfront.

BOSTON: 76 Lincoln Street, Boston, MA. 02111
Telephone: 617.482.2335
Fax: 617.447.2595
Email: boston@themorsoncollection.com

(Located in the city of Boston's Leather District area, corner of Lincoln Street & Essex Street)

Store hours:
Monday - Friday 10 A.M. - 6 P.M.
Thursdays open until 7 P.M.
Saturday 10 A.M. - 6 P.M.
Sunday 12 - 5 P.M.

HOW CAN I SEE PRODUCT?
As comfort levels can vary greatly from individual to individual, it can be important to "test-sit" the item before making a purchase. We have store location in Boston. For designer/contract sales, if within our local showroom area we can lend specific items for "sit-tests" for client approval. In other areas nationwide it is common for specifiers to purchase a single item for testing prior to specifying the complete project. For those retail clients living beyond the vicinity of our store, we strongly suggest the use of a reputable interior designer. They, as a qualified professional, will know exactly where to take you to see, sit, and touch your product(s) of interest. We deliver worldwide, and our always competitive prices will usually offset possible taxes and other expenses. We are confident our pieces are of unparalleled craftsmanship, and prices are the most competitive. Our reputation for excellence will leave you completely satisfied with your purchase. As always, should you have a written quote that in any way is less than our pricing, we will match or beat the pricing every time.

ARE PRODUCTS LINCENSED BY DESIGNERS?
In all cases our products are from the licensed manufacturers. Our collection, all from the best known European manufacturers of today, featuring current products from today’s' leading designers such as Phillipe Starck, Antonio Citterio, Rodolfo Dordoni, Ron Arad, and many more.

WHAT IS YOUR RETURN POLICY?
Non-stock items: All non-stock items are considered special orders in that you are selecting the fabric/finish of your choice and will be produced for you in Europe per your exact selection. These are custom ordered and custom made products which our manufacturers take great pride and care in producing one by one. A special order item is considered non-cancellable after 48 hours of you having placed the order.

Stock items: Some of the items within our "Classics" collection are in stock and available for immediate delivery and are designated as such in our website. As stock fluctuates daily, should an item arrive to you and you wish to return it there is a 25% re-stocking fee, plus shipping and handling. Should the merchandise arrive to you damaged due to freight you must be sure to indicate damage exceptions when singing for the product and contact us within 48 hours, our customer service department will expeditiously take care of your every need weather you would like a replacement shipped immediately, or a full refund.

No cancellation charge will be imposed if we were unable to deliver the merchandise ordered on or before the last date required by law and the order was canceled before we were able to make delivery, unless the item is custom order or custom finished as defined under general business law S396-U.

We automatically provide a Life-Time Guarantee against any manufacturing defects on all of our items. Additionally, all merchandise is carefully inspected prior to leaving our warehouse.

WHAT ARE THE FINISHES AND FABRICS AVAILABLE?
Most of our products are available in multiple finishes, configurations, dimensions, and fabrics/leathers. The construction, overall specifications, and materials used vary from item to item. For exact options and specifications on an item, double click on the particular piece and all options will be displayed.

WHERE IS PRODUCT MADE?
All of our furniture is made in Europe. 80% of our manufacturers are in Italy and 20% in Spain. In all cases our manufacturers are the best known and renowned in Europe, for their use of the latest technology and materials, designed by today’s' best know designers, with the common goal of supplying only the very finest in quality and comfort.

CAN I USE MY OWN FABRIC OR LEATHER?
For all of our upholstery items you are welcome to supply us with your own fabric or leather, commonly known as "Customers Own Fabric" or "C.O.M." / "Customers Own Leather" or "C.O.L." For fabric yardage or leather square footage requirements see the specific product specifications.

DO YOU MAKE CUSTOM FURNITURE?
Although most of our furniture is available in a multitude of sizes, finishes and configurations, special orders are within the range offered. For contract / volume orders some customization is available, please contact us for a quote and proposal (1.866.806.9030)

HOW AND WHERE DO YOU SHIP?
Our warehouse is in Massachusetts and ship nationwide and worldwide. For bulk items you can choose two delivery methods, drop-ship or white-glove blanket wrap delivery. Smaller items such as lighting, some chairs, and accessories are shipped via UPS Ground Service unless otherwise requested. All items regardless of the shipping method are shipped fully insured for your protection.

Drop shipments: This means the product is delivered to your door in its packaging. Please note that as the carrier will require your signature upon drop-off, you should always note for your own protection, prior to signing the bill of lading, the condition as "subject to inspection" in the case that there could be concealed damage. The cost for drop shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us: (1.866.806.9030).

White-glove blanket wrap delivery: This means the merchandise will be brought into your home/space, will be placed in the spot of your choice, assembled (if assembly is required) and all wrappings and packaging will be removed from the premises leaving your home pristine as when entered. Please note that as the carrier will require your signature when the delivery and or installation is completed be sure to inspect the merchandise carefully as it should be in pristine condition. Should there be any exceptions, for your own protection, be sure to mark such notations onto and prior to singing the bill of lading and contact our customer service department at 1.866.806.9030. The cost for white-glove blanket wrap delivery shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us: (1.866.806.9030).

International shipments: for shipments throughout the world the delivery methods are drop shipment or UPS International. Please note for international shipments in addition of the shipping costs the client is directly responsible for any additional costs such as duties. The cost for international shipments can fluctuate depending on the destination, specific item weight and insured value. For a shipping quote on a specific item please contact us: (1.866.806.9030).

Please note that shipments outside of the Boston local delivery area, are subject to a warehouse cartoning/handling fee.

WHAT IS THE LEADTIME FOR MERCHANDISE?
Stock items: We ship in stock items within 2 to 4 business days. Shipments via UPS or Drop-ship method should arrive to you within 5 - 10 business days. Shipments via White-glove blanket wrap delivery can take from 2 to 4 weeks depending on the final destination.

All non-stock items are custom ordered and custom made in Europe, the standard lead time is 3 to 4 ½ months, exclusive of local delivery. Please note that although our standard lead time for special orders is as indicated above, often times your merchandise can arrive sooner, but we like you to keep in mind the quoted lead time and be pleasantly surprised should your merchandise arrive sooner rather than be disappointed should your merchandise require the full lead time. Once your merchandise arrives into our warehouse should you not be ready to accept delivery, due to ongoing home construction, etc… we will store the merchandise free of storage charges, just contact our customer service department at 1.866.806.9030. Note that the balance amount for the product is due and payable upon notification that the merchandise has arrived into our warehouse and failure to do so is subject to a 1 ½ % monthly penalty.

WHAT ARE YOUR PAYMENT TERMS AND METHODS?
Payment terms:
For stock items payment is due in full at the time of placing the order, inclusive of any UPS charges. Shipping charges via drop-ship or blanket-wrap delivery, are payable directly to the delivering company, upon delivery.

For special-order items there is a 50% required deposit payment at the time of ordering with the 50% balance due upon the arrival of the merchandise to our warehouse. Shipping charges via drop-ship or blanket-wrap delivery, are payable directly to the delivering company upon delivery.

Payment methods:
We accept all major credit cards, A/X, VISA, and MASTERCARD, checks or cash.